Hi I’m doctor Mark Prebonich, I’m an internal medicine provider at North Memorial Health. My strategy is to be honest with our customers and just being genuine, just coming up to someone and looking them in the eye, having a conversation with them goes a long way to let them know I want to genuinely hear what they have to tell me. It’s more than just numbers on a computer screen. We’ll spend the first few minutes just talking about the experiences that we’ve had and we’ll do that before we dive into the nuts and bolts of the medical visit. I’m on this journey with them and I think
it’s important for us to find joy in the journey.